Luce Infinita · Last revised on August 13, 2026


1. Right of withdrawal (cooling-off period)
If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you have 14 calendar days from receipt of the product to withdraw from the purchase, without needing to give a reason and at no cost, except for the direct cost of returning the product, which is borne by you.
This same 14-day period is extended, as a commercial policy of Luce Infinita, to customers in any other country, including the United States — even where local law does not require it.
To exercise this right, simply notify us at luce@luceinfinita.com or via WhatsApp +55 49 99113-1306; you may use the withdrawal form template available in the Terms and Conditions.
Exception for cosmetic products. For hygiene and health protection reasons, perfumes, creams, serums, and other cosmetics may only be returned under this right while the original seal/protection remains intact. Once the seal has been removed, the product is no longer eligible for withdrawal — without prejudice to section 3 regarding defective products.

2. Exchanges
We do not currently offer direct product exchanges. If you would like a different item, the procedure is to return the original product under section 1 or 3 (as applicable) and place a new order.

3. Defective products or items shipped in error
If your product arrives damaged, defective, or does not match what you ordered, please contact us at luce@luceinfinita.com or via WhatsApp +55 49 99113-1306, preferably with photos of the product and packaging. We review each case individually and, depending on the situation, may request that the product be returned or waive the return, offering a replacement or a refund instead.

4. Legal guarantee of conformity
If you are a customer resident in the European Union or the European Economic Area, our products carry a two-year legal guarantee of conformity from the date of delivery, under Directive (EU) 2019/771: we are liable for any lack of conformity that already existed at the time of delivery and becomes apparent within that period. This guarantee is free of charge and does not replace or limit your right of withdrawal described in section 1.
For customers outside the European Union, including in the United States, we apply, as our own commercial policy, the same warranty conditions described above, without prejudice to any additional guarantees provided under the customer's local law (in the US, namely the implied warranties under applicable state law and the Magnuson-Moss Warranty Act).

5. How and when refunds are issued
Once we receive the returned product — or, where applicable, proof of its shipment — we process the refund within a maximum of 14 days, whichever occurs first. Refunds are always issued through the same payment method used for the purchase; we do not store complete payment card data on our servers, so the credit is processed directly by the payment provider.
Original shipping costs are refunded only when the return results from a defect, an error on our part, or the exercise of the right of withdrawal under the conditions of section 1. In all other cases, shipping costs are non-refundable.

6. Questions
For any questions about returns or refunds, please contact us at:

• E-mail: luce@luceinfinita.com

• WhatsApp: +55 49 99113-1306