SHIPPING POLICY

Luce Infinita · Last revised on August 13, 2026

1. Processing time
Once an order is confirmed, it is processed and prepared for shipment within 1-3 business days. During periods of high demand (e.g., promotional dates), this timeframe may be slightly longer — in that case, we will notify you through the website.

2. Carriers and estimated delivery times
We work with international suppliers and logistics partners to deliver your products. The timeframes below are estimates counted from the shipment date (not the purchase date) and do not include the processing time indicated in section 1:
Destination — Estimated delivery time
Portugal and nearby countries: 7-15 business days
United States: 3-5 business days
Other destinations: please contact us to check availability and estimated delivery times for your location.
These timeframes are estimates and may vary depending on the destination, local customs, and the carrier, as already indicated in clause 9 of our Terms and Conditions. Once your order ships, we will send a tracking code to the e-mail address provided at checkout.

3. Shipping costs
Shipping cost is calculated at checkout, based on the destination and the weight/volume of the order. Orders over €100.00 qualify for free shipping. Below that amount, the exact cost is always shown before you complete your purchase, and is never charged as a surprise afterward.

4. Import duties and customs charges
For orders shipped outside the European Union, including to the United States, the displayed price may not include local taxes (such as sales tax) or import customs duties; where applicable, these charges are the buyer's responsibility and are collected by the carrier or local authorities at the time of delivery consistent with clause 6 of our Terms and Conditions.

5. Delayed, lost, or damaged orders
If your order does not arrive within the estimated timeframe, arrives damaged, or tracking shows it as delivered but you have not received it, please contact us at luce@luceinfinita.com or via WhatsApp +55 49 99113-1306 so we can investigate with the carrier and resolve the matter — whether through reshipment or a refund, as applicable.
Luce Infinita is not liable for delays caused by events beyond its reasonable control (strikes, weather conditions, customs incidents, among others), as already indicated in our Terms and Conditions.

6. Risk of transport
Risk of loss or damage to the product transfers to the customer only upon delivery at the address provided — until then, any issue during transport is our responsibility.

7. Questions
For any questions about the shipping of your order, please contact us at:
E-mail: luce@luceinfinita.com
WhatsApp: +55 49 99113-1306